Terms and Conditions
Terms and Conditions
Please take a moment to read these t's and c's before placing your order.
ALL SALES ARE COVERED UNDER UNITED KINGDOM LAW and LEGISLATION.
Please refer to 'Delivery Information' page (link below).
Refunds and Exchanges
In the unlikely event that there is a problem or you wish to make a return, please let me know within 7 days of receipt at [email protected] so I can either rectify the problem or supply you with the information needed to make a return. It will be carefully packaged carefully for shipping and I will ink up and test the stamp after it is carved to ensure you have a good quality stamped image.
Please return the goods appropriately packaged and include full contact details and the reason for return.
Items which cannot be returned are personalised stamps, custom stamps, any used stamps or unsealed ink pads etc.
Obtain proof of postage with enough insurance coverage from the Post Office, in case the package goes astray upon its return, you can claim back the cost from Royal Mail etc. I cannot refund or replace in this instance.
Refunds or exchanges will be made within 28 days of receipt of the returned goods.
Returns address: Skull and Cross Buns, Cross Manor, Ringmore, Kinsgbridge, Devon TQ7 4HW.
Please refer to the Angel Policy page (link below).
Custom Stamps Terms and Conditions
This refers to custom stamps which have been commissioned by my customers, not the personalised stamps I offer.
- I adopt an 'angel' policy on my own design stamps, please feel free to use them to hand stamp on your craftwork which is produced to be sold or on your packaging etc. Please do not reproduce or copy my images by any means, graphic, electronic, or mechanical, including photocopying and credit me for the design wherever possible. When it comes to custom stamps, any stamp designed by the seller or containing any part of my design work may not then form a part of the buyer's logo, banner etc without permission as this will be classed as reproduction as above.
- If the design work for the stamp has been carried out by Skull and Cross Buns, I reserve the right to use this artwork again on future products and custom work unless an additional fee has been paid and you have written permission by Skull and Cross Buns (the seller).
- If a custom stamp has been made using your OWN design, my angel policy is NOT applicable. I will, of course, never reproduce any of your own unique designs.
- Your stamp/stamps will be carved to order within 14-21 days of payment and then shipped but I aim to send them out as quickly as possible. You will get a sketch within that timescale to approve before I start carving. If you wish to cancel the order before the stamp is carved and after the design work/template has been created, I reserve the right to refund only 50% of the price paid.
I’ve worked in mail order customer service for the past 10 years so I apologise that my policies might seem very thorough but I know all of the common problems and queries so I’m trying to pre-empt any which might arise in this section. And most importantly I want you to be delighted with your Skull and Cross Buns purchase so you’ll keep coming back!
That's it for now, thanks for reading all my blurb!
Skull and Cross Buns (Sole Trader)
Cross Manor, Ringmore, Kingsbridge, Devon, TQ7 4HW, GB